Shipping Information

UK Delivery
UK Deliveries will be made via Royal Mail, according to your delivery options.
Prices will be based on 'small parcel' and up to 1kg delivery. Delivery charge will be capped from price up to 1kg.
Orders placed before 9am (UK time) will be dispatched on the same day, orders placed after 9am may be dispatched on the next business day.
International Delivery
European deliveries will be made via Royal Mail Track and Signed. Price will be based on small parcel and is capped at price of 1kg. The tracking and signature services aim to deliver to Europe within 14-21 working days.
Worldwide deliveries will be made via Royal Mail Track and Signed. Price will be based on small parcel and is capped at price of 1kg. The tracking and signature service aims to deliver worldwide within 14-28 working days.
Orders placed before 9am (UK time) will be dispatched on the same day, orders placed after 9am may be dispatched on the next business day.
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@creativebeautyshop.co.uk.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  info@creativebeautyshop.co.uk and send your item to: NAIL BOUTIQUE, 27 Leytonstone road, Stratford, London E15 1JA.
Shipping
To return your product, you should mail your product to: NAIL BOUTIQUE, 27 Leytonstone road, Stratford, London E15 1JA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.